To ensure the learner has the knowledge and understanding to be able to communicate with their clients through a range of different methods.
Explain the different methods of communication
Describe the concept and process of effective listening
Explain the purpose of record keeping and how this should be completed
I found the course to be very helpful. It established a greater understanding for me of how to provide better care by improving my methods of communication.
I really enjoyed this module. I found the course refreshing and it has helped reinforce how important communication really is in delivering quality care.