Customer ServiceAncillary, Clinical, Managerial, Non-Clinical
This course is to enable users to learn the customer service, personal standards and premises standards process. Learners will gain knowledge of how to deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.
Understand the benefits of excellent customer service
Deliver excellent customer service
Handle complaints with care
Recognise and adapt to customer behaviour styles
Manage customer satisfaction levels