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Customer Service

Ancillary, Clinical, Managerial, Non-Clinical
Additional

NCFE Endorsed Programmes logo

Summary

This course is to enable users to learn the customer service, personal standards and premises standards process. Learners will gain knowledge of how to deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

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Training Objectives

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    Understand the benefits of excellent customer service

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    Deliver excellent customer service

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    Handle complaints with care

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    Recognise and adapt to customer behaviour styles

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    Manage customer satisfaction levels

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