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The 15 Care Standards

The Care Certificate consists of 15 standards that health and social care workers across the country must adhere to throughout every step of their working life. With a set of care standards that are clear and thorough, the Care Certificate offers confidence that the standards of care across the sector are regulated to the same level, allowing all care staff to provide the same outstanding quality of care and support.

Understand your role

The first care standard outlines the importance that each individual understands their responsibilities and areas of accountability within their role. Care workers must consider their job descriptions alongside company policies and procedures, as well as the role ethos and values.

Your personal development

The second standard is aimed at helping the individual’s professional development and creating a personal development plan that includes answers to questions such as ‘who will support you?’ and ‘what opportunities are there for development?’

Duty of Care

The third care standard addresses the care the individual has for those receiving the support. They must understand the expectation of considering how to assess and reduce risks in confrontational situations.

Equality & Diversity

The fourth standard encompasses the need to treat people fairly and to include everyone as a part of society, whilst celebrating differences and valuing each individual. As a whole, diversity includes visible and non-visible differences and it’s about respecting these.

Work in a person-centered way

The fifth care standard promotes values that help an individual to support those in their care well. These values include individuality, independence, privacy, partnership, choice, dignity, respect and rights.


The sixth standard outlines the importance of communication with patients, clients and with colleagues and families. Communication covers three main areas: our words, paraphrasing and our body language.

Privacy & Dignity

The seventh care standard comprises two values that should be promoted and upheld throughout every step of care-giving, to avoid a loss in self-esteem. The individual should be able to identify situations where a patient’s privacy and dignity could be compromised.

Fluids & Nutrition

The eighth standard highlights the principles of hydration, nutrition and food safety in care. Care-givers should understand the need to support patients to have access to fluids, food and nutrition in accordance with their care plan.

Awareness of mental health, dementia and learning disability

The ninth care standard explores the needs of those living with mental health conditions, dementia and learning disability. Individuals should comprehend the importance of promoting positive health and well-being for someone who may have a mental health condition, dementia or a learning disability.

Safeguarding Adults

The tenth standard requires the individual to have an understanding of the principles of safeguarding adults and their best interest. The individual should be able to explain what to do if there is suspected abuse towards an adult, as well as an understanding of how to minimise the risks of abuse.

Safeguarding Children

The eleventh care standard outlines the principles of safeguarding children and protecting their best interests. If the individual is a care worker, they must have completed the most up-to-date national minimum training standards for Level 1. Whereas, an individual who is a social care worker must be able to explain what they must do if they suspect a child is being neglected or abused.

Basic life support

The twelfth standard identifies the need for an individual to complete training in basic life support, in order to meet the UK Resuscitation Council Guidelines.

Health & Safety

The thirteenth care standard involves risk assessment, moving and assisting people and objects safely, understanding procedures for responding to sudden illnesses and accidents, handling hazardous substances, administering medication and managing stress and potential causes of stress.

Handling information

The fourteenth standard covers the principles of handling information including receiving, recording and storing of accurate and legal documentation.

Infection prevention & control

The fifteenth care standard demonstrates the main ways an infection enters the body. Individuals will gain an understanding of how their own health or hygiene might pose a risk to others they support or work with. Further details are given about the principles of safe handling of clinical waste.

As a team of professional trainers for individuals in the health and social care industry, we offer a comprehensive Care Certificate course that is designed to provide you with the knowledge and qualifications you need to progress and succeed in a career within the care industry, by providing a care-giving service that meets the requirements outlined by the Care Quality Commission (CQC).

Our Care Certificate course is accredited by NCFE, which demonstrates our commitment to providing the very highest standards of training to care providers across the UK.

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