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Why is face-to-face training so expensive in care?

Adults sat round a large table completing training

In 2017, it was estimated that the global spend on corporate training totalled a huge $362.2 billion. A sector with notoriously low budgets, the health and social care industry is constantly on the lookout for ways to cut their costs. One of the main areas that normally requires a large chunk of resources is learning and development, therefore business managers should be looking for ways to deliver high-quality training, whilst reducing costs too.

There is no question about the value of face-to-face training, because this form of learning can teach you skills you might not grasp from an eLearning course. However, have you ever stopped to think about the true cost of your face-to-face training? How about we consider some options that contribute to the cost of your face-to-face learning:

  • How many people in your organisation require training each year?
  • What is the average cost per training course?
  • Do you need to pay for travel for your learners to attend training courses?
  • Do you need to pay for overnight accommodation for your learners?
  • How many staff members do you need to find cover for?
  • You’ve answered the first 5 questions, what is your annual cost for face-to-face training?

Lets imagine this in a real-life scenario…

Your care home employs 60 staff. There are a number of mandatory courses that they have to complete yearly. One course, for example, Moving and Handling, costs £300 for a class of 15 people. That’s 4 classes of 15, therefore, 4 x £300 = £1,200. Not forgetting that you will also need to include wages for the staff attending, plus the wages of cover staff that you bring in for the day. Therefore, 60 x £7.83 (minimum wage) = £469.80 however, we need to multiply this by 2 to cover the costs of the additional staff, therefore totalling £939.60, just on staff costs! Now, imagine you have 10 mandatory courses that must be completed annually. You are now looking at £3000 per year, just for the mandatory courses + staff costings too (and this doesn’t include any travel or accommodation costs!). Nevertheless, it’s vital your teams are trained to the highest standard therefore, it’s likely a number of additional courses will be required in order to be compliant with the Care Quality Commission (CQC).

Whilst the health and social care sector insists on using face-to-face training, it’s likely these high training costs won’t go away. This method of training delivery is popular in this industry, but maybe it’s time for business managers to seek out other methods of training, such as eLearning. Art Kohn, a professor, writer and consultant in corporate training found that within one week of completing a training course, individuals are likely to have forgotten approximately 90% of all information presented.

eLearning has proven to save companies millions in training resources, which they have then been able to re-invest elsewhere. For example, Hall and LeCavalier (2000) summarised firms’ economic savings as a result of converting their traditional training delivery methods to eLearning. IBM saved $200 million in 1999, providing 5 times the learning at 1/3 of the cost, compared to their previous methods. By choosing eLearning, health and social care providers can cut costs due to the fact they won’t have to pay large sums for workshops, potential accommodation and travel expenses, nor will they face the loss of staff members during their working day.

Studies have found that eLearning requires approximately <60% employee time, highlighting the efficiency of this training method, and with eLearning only requiring an internet connection, this makes training extremely flexible and accessible. This then allows staff in the industry to do their training at work in short bursts and fits with their shift commitments, therefore reducing problems that business managers may find around staffing when using only face-to-face training.

We know that any one method of training requires engagement from learners, to ensure that they are understanding and retaining the information that is being presented. If you don’t engage your learners, the training they undertake is effectively pointless. Therefore, it’s important that you do your research and choose the best provider of eLearning to ensure that you are getting a good return on your investment, knowing that your employees are learning and retaining to their best ability.

With decades of experience in high quality care provision and a decade of care training expertise, eLearning For You is the top eLearning provider in the health and social care industry. We have a fantastic team of course developers who work hard to produce engaging and relevant course content that ensures your learners are getting the most out of their eLearning. With 60+ online courses covering mandatory and additional learning, find out more about how eLearning For You could save you thousands in training and direct your organisation to being more efficient.


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